> ## Documentation Index
> Fetch the complete documentation index at: https://syteca.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnected Client Detection

> Receive email notifications when a Syteca Client has been offline for longer than a specified period — for catching agent uninstalls, network outages, and disabled monitoring early.

The **Disconnected Client detection** parameter sends an email notification when a Syteca Client has been offline for longer than a specified period. Useful for catching agent uninstalls, network outages, and intentionally-disabled monitoring early — silent monitoring gaps are usually the first sign of either a misconfigured endpoint or a user actively trying to evade observation.

<Note>
  **Applies to**: Windows Clients, macOS Clients, Linux Clients. The parameter behaves identically across all three platforms.
</Note>

## Where to find it

<Steps>
  <Step title="Open the Endpoint or Endpoint group">
    In the Management Tool, click **Endpoints**, then open the Endpoint (or Endpoint group).
  </Step>

  <Step title="Open Client Mode">
    On the **Editing Endpoint** / **Editing Endpoint Group** page, on the **Properties** tab, scroll to the **Endpoint Mode** section.
  </Step>

  <Step title="Enable the option and configure the threshold">
    Select the **Notify if the Endpoint is offline for more than** checkbox, then set the time period (default: **1 day**).
  </Step>

  <Step title="Set the email recipients">
    Enter recipient email addresses in the **Send Email Notification to** field. Multiple addresses are supported — separate them with semicolons.

    Leave the field empty if you want to enable disconnected-Endpoint tracking without email notifications.
  </Step>

  <Step title="Save">
    Click **Finish**.
  </Step>
</Steps>

## Viewing disconnected Clients

To see all Endpoints currently considered "disconnected" (offline longer than their configured threshold):

1. Click the **System Health** navigation link.
2. Select the **Offline Endpoints** tab.

## Why an Endpoint appears offline

Common causes — in rough order of frequency:

* **Network outage** between the Client computer and the Application Server.
* **Computer powered off** (laptops, VDI desktops, endpoints with long off-hours).
* **Application Server unreachable** (firewall change, AS service restart).
* **Client agent stopped or uninstalled** — intentionally or not. This is the case worth alerting on.

The email notification doesn't distinguish causes — investigate disconnected Endpoints to determine which scenario applies.

## Related

<CardGroup cols={2}>
  <Card title="System Health" icon="activity" href="/docs/administration/dashboards/system-health-dashboards">
    The Management Tool dashboard for monitoring Application Server and Ednpoint health.
  </Card>

  <Card title="Update Endpoint automatically" icon="refresh-ccw" href="/docs/administration/clients/parameters/update-client-automatically">
    Another Endpoint Mode parameter.
  </Card>

  <Card title="Detection of disconnected Clients (legacy)" icon="book" href="/docs/administration/clients/parameters/disconnected-client-detection#viewing-disconnected-clients">
    Concept article preserved as anchor in this same page.
  </Card>

  <Card title="Alerts" icon="bell" href="/docs/session-monitoring/alerts">
    Rule-based alerts on monitored activity — complementary to Client-health alerts.
  </Card>
</CardGroup>