> ## Documentation Index
> Fetch the complete documentation index at: https://syteca.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Exclude Syteca Processes from Antivirus Software

> File paths, executables, and services to whitelist in antivirus software so it doesn't block Syteca or its underlying database and web server.

Some antivirus programs treat unrecognized executables as suspicious and block them by default. Syteca works with antivirus vendors to get its files permanently allowlisted, but if you encounter blocking during installation, use the guidelines below.

<Tip>
  If your antivirus software supports whitelisting an entire directory, whitelist the root installation folder instead of listing individual files:

  * Client computers: `C:\Program Files\Ekran System\Ekran System\Client`
  * Application Server computers: `C:\Program Files\Ekran System\Ekran System`
</Tip>

## Syteca applications

* `DbSetupToolUI.exe`
* `ServerTray.exe`
* `TrayNotificationsUpdate.exe`
* `agent.exe`
* `ghosttunnel.exe`

## Syteca services

* `EkranClient.exe` (or as renamed)
* `EkranClientSession.exe` (or as renamed)
* `EkranController.exe` (or as renamed)
* `EkranServer.exe`

## Syteca .dll files

* `C:\Program Files\Ekran System\Ekran System\Client\ESKeyHelper_x.x.x.dll`
* `C:\Program Files\Ekran System\Ekran System\Client\SoundCaptureHook_x.x.x.dll`
* `C:\Program Files\Ekran System\Ekran System\Client\FileUploadHook_x.x.x.dll`

## SQL Server

* **Executable**: `%ProgramFiles%\Microsoft SQL Server\MSSQL<SQLVersion>.<Instance Name>\MSSQL\Binn\SQLServr.exe`
* **Data files**: `*.mdf`, `*.ldf`, `*.ndf`
* **Backup files**: `*.bak`, `*.trn`
* **Full-Text catalog files**:
  * Default instance: `%Program Files%\Microsoft SQL Server\MSSQL\FTDATA`
  * Named instance: `%Program Files%\Microsoft SQL Server\MSSQL$instancename\FTDATA`
* **Trace files**: `*.trc` — generated by manual profiler tracing or C2 auditing.
* **SQL audit files** (SQL Server 2008 and later): `*.sqlaudit`
* **SQL query files**: `*.sql`

## Microsoft IIS and ASP.NET

* `%SystemRoot%\Microsoft.NET\Framework\v2.0.50727\CONFIG`
* `%SystemRoot%\Microsoft.NET\Framework64\v2.0.50727\CONFIG`
* `%SystemRoot%\Microsoft.NET\Framework\v4.0.30319\Config`
* `%SystemRoot%\Microsoft.NET\Framework64\v4.0.30319\Config`
* `%SystemRoot%\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files`
* `%SystemRoot%\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files`
* `%SystemRoot%\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files`
* `%SystemRoot%\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files`
* `%SystemDrive%\Windows\System32\inetsrv\config`
* `%systemroot%\system32\inetsrv\w3wp.exe`
* `%systemroot%\SysWOW64\inetsrv\w3wp.exe`

## Syteca log files

* `C:\Program Files\Ekran System\Ekran System\ServerLogs`
* `C:\Program Files\Ekran System\Ekran System\ClientLogs`
* `C:\Users\Administrator\AppData\Local\Ekran System\PamConnectionManager.exe`
* `C:\Users\SYTECAManagementTool\AppData\Local\ManagementTool.txt`

<Warning>
  Every path and executable name on this page is a literal system identifier, preserved verbatim from source.
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Windows Firewall configuration" icon="shield" href="/docs/administration/deployment/windows-firewall-configuration">
    Ports Syteca needs open alongside these antivirus exclusions.
  </Card>

  <Card title="System requirements" icon="list-checks" href="/docs/get-started/system-requirements">
    Hardware and software prerequisites for installation.
  </Card>

  <Card title="Client Troubleshooting" icon="wrench" href="/docs/resources/troubleshooting/client-troubleshooting">
    Diagnose Clients blocked or otherwise interfered with after installation.
  </Card>
</CardGroup>