> ## Documentation Index
> Fetch the complete documentation index at: https://syteca.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions about Syteca

> Quick answers to common pre-purchase and technical questions about Syteca.

Short answers to common questions about how the Syteca product. Each answer cross-links to the detailed configuration page for the corresponding feature.

<Accordion title="I want to evaluate Syteca — where should I start?">
  Request a trial on the [Syteca homepage](https://www.syteca.com/en) for either a [SaaS deployment](/docs/get-started/saas-deployment) or an on-premises deployment. For on-premises, follow the [Installation Checklist](/docs/administration/deployment/installation-checklist) to get set up.
</Accordion>

<Accordion title="Is it possible to back up Syteca data?">
  <Warning>
    **NOT AVAILABLE IN SAAS.**
  </Warning>

  Yes — use [Archive & Cleanup](/docs/administration/deployment/database-management) to back up monitored data; archived data remains viewable at any time. You can also back up the full database file directly using native MS SQL Server or PostgreSQL tools.
</Accordion>

<Accordion title="Is it possible to export recorded sessions into video formats?">
  Yes — [export a session or fragment](/docs/session-monitoring/forensic-export) in encrypted form for viewing on any computer, even without Management Tool access. The export is a signed executable with an embedded player that displays the screen captures and metadata.
</Accordion>

<Accordion title="Does Syteca comply with the EU's GDPR regulation on monitoring in the workplace?">
  Syteca is built primarily to monitor subcontractors and third parties who maintain your servers. It can also be configured to monitor employees in a way that aligns with privacy laws, standards, and regulations — including the EU's General Data Protection Regulation (GDPR) — alongside your own corporate policy.

  The [Pseudonymizer](/docs/session-monitoring/masking/pseudonymizer) feature specifically supports compliance with data protection and privacy regulations, including GDPR, by protecting personally identifiable information (PII) in recorded sessions.

  For more detail, see Syteca's [user privacy page](https://www.syteca.com/en/user-privacy).
</Accordion>

<Accordion title="How can I check the version of .NET Framework installed on the system?">
  <Steps>
    <Step title="Open Registry Editor">
      From the Start menu, select **Run**, enter `regedit`, and select **OK**.

      <Note>
        Administrative credentials are required to run `regedit`.
      </Note>
    </Step>

    <Step title="Navigate to the .NET Framework subkey">
      Open `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full`. If the `Full` subkey isn't present, .NET Framework 4.5 or higher isn't installed.
    </Step>

    <Step title="Check the Release value">
      Look for a `REG_DWORD` value named `Release`. If it exists, .NET Framework 4.5 or higher is installed — its number maps to a specific version (for example, `528040` corresponds to .NET Framework 4.8).
    </Step>
  </Steps>
</Accordion>

<Accordion title="How can I quickly review the product features?">
  See the [full feature presentation](/docs/get-started/what-is-syteca) for an overview, or the complete [features list](/docs/resources/features-list) for every capability.
</Accordion>

<Accordion title="How can I make a dump file of an application if it crashes?">
  <Steps>
    <Step title="Open the Windows Error Reporting key">
      In Registry Editor, navigate to `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps`.
    </Step>

    <Step title="Create a folder named after the application">
      Add a subfolder using the exact process name shown in Task Manager, in lowercase — for example `sytecaclient.exe`.
    </Step>

    <Step title="Add three values inside that folder">
      * `DumpFolder` (`REG_EXPAND_SZ`) — the path where dump files will be saved.
      * `DumpCount` (`REG_DWORD`) — how many dump files to keep, for example `2`.
      * `DumpType` (`REG_DWORD`) — set to `2` for a full dump.
    </Step>
  </Steps>

  The resulting dump files contain detailed information about what caused the crash.
</Accordion>

<Accordion title="How does Syteca monitor a virtual infrastructure?">
  Install a Client on each virtual machine on the hypervisor. Syteca records all connections to virtual machines, including those made through the VMware remote console, Hyper-V console, and similar tools.
</Accordion>

<Accordion title="What metadata does Syteca capture?">
  <Tabs>
    <Tab title="Windows Clients">
      Screen captures plus metadata: user name, host name, keystrokes, clipboard text, application names, active window titles, and activity time. Optionally, visited URLs and USB device information.
    </Tab>

    <Tab title="macOS Clients">
      Screen captures plus metadata: user name, host name, application names, active window titles, activity time, and visited URLs.
    </Tab>

    <Tab title="Linux Clients">
      `exec*` and `sudo` commands entered, along with all their parameters.
    </Tab>
  </Tabs>

  Viewing this metadata alongside a recorded session makes it quick to find the specific activity you're looking for.
</Accordion>

<Accordion title="Can Syteca monitor remote Linux sessions when using ThinLinc?">
  Yes — Syteca monitors and records all activity in remote Linux sessions accessed through either the ThinLinc remote desktop application or the ThinLinc web client.
</Accordion>

<Accordion title="Does Syteca have a SaaS version?">
  Yes — Syteca is available in both [on-premises](/docs/administration/deployment/installation-checklist) and [SaaS](/docs/get-started/saas-deployment) deployments. Contact your Syteca vendor or the Syteca Support team for more details.
</Accordion>