User Manual

Syteca System Requirements

• Client Performance Numbers

System Overview: Structure & Architecture

• System Components
• Large-Scale Deployments
• Client Types Supported

Getting Started & System Deployment

• Getting Started (Checklist)
• System Deployment
• Using the System (Checklist)

The Application Server and the Database

• Comparison of Database Types
• Comparison of Standard and High Availability Modes
• Installing the Remote PostgreSQL Database Server and Configuring Remote Access
• Installing/Uninstalling/Updating the Application Server
• The Syteca Server Tray Application
• Database Management

The Management Tool

• Management Tool Installation Prerequisites (Checklist)
• Installing/Uninstalling/Updating the Management Tool
• Opening the Management Tool
• The Management Tool Interface
• Changing a User's Own Password while Logged In
• Management Tool Access Using Smart Cards

System Configuration

• Settings Available for the Admin User of the Built-in Default Tenant (the Technician) and Other Users in Single-Tenant Mode
• Settings Available for the Tenant Admin in Multi-Tenant Mode

Licensing

• General Licensing Information
• Serial Key Management
• License Management

Windows Clients

• Monitoring Windows Clients
• Installing Windows Clients
• Updating Windows Clients
• Reconnecting Windows Clients to Another Application Server
• Uninstalling Windows Clients
• Viewing Windows Clients
• Windows Client Configuration
• Editing the Windows Client Configuration
• Viewing the Windows Client Configuration
• Secondary User Authentication on Windows Clients
• One-Time Passwords
• Informing Users that They are Being Monitored

macOS Clients

• Monitoring macOS Clients
• Installing macOS Clients
• Updating macOS Clients
• Uninstalling macOS Clients
• macOS Hidden Clients
• Viewing macOS Clients
• macOS Client Configuration

Linux Clients

• Monitoring Linux Clients
• Installing Linux Clients
• Updating Linux Clients
• Uninstalling Linux Clients
• Viewing Linux Clients
• Linux Client Configuration
• Secondary User Authentication on Linux Clients
• Enabling the Displaying of an Additional Message on Login to Linux Clients

Client Groups

• Adding Client Groups
• Editing Client Groups
• Adding Clients to Client Groups
• Applying Client Group Settings to a Client
• Removing Clients from Client Groups
• Cloning Client Groups
• Deleting Client Groups

Users and User Groups

• Viewing Users and User Groups
• User Management
• User Group Management
• Permissions

Alerts

• Viewing Alerts
• Default Alerts
• Managing Alerts
• Defining Global Alert Settings
• Viewing Alert Events (Methods of)

USB Devices (Monitoring & Blocking)

• Monitored Devices
• USB Monitoring Rules
• Approving USB Access by an Administrator

Password Management

• Configuring Password Management
• Getting Started with Password Management
• Syteca Web Connection Manager
• Syteca Desktop Connection Manager
• Managing Secrets
• Using Secrets

Account Discovery

• Configuring WMI and PowerShell for Use in Computer Discovery Scanning
• Configuring SSH Connections for Use in Linux Discovery Scanning and Onboarding

Access Requests

• Managing Access Requests
• Two-Factor Authentication
• Endpoint Access Control

Multi-Tenant Mode

• User Types when Deployed in Multi-Tenant Mode
• Enabling Multi-Tenant Mode
• Tenants
• Granting the Technician Access to a Non-Default Tenant

System Health

• The System State
• Disconnected Clients
• The Tasks List

The Audit Log

• Viewing the Audit Log
• Audit Log Protection
• Filtering and Sorting the Log Data

Dashboards

• Dashboards (on the Dashboards Page)
• Dashboards (on the System Health Page)

Reports

• Report Types
• Report Customization
• The Report Generator
• Scheduled Reports
• Viewing Reports Generated

Viewing Monitored User Activity

• Client Sessions
• The Client Sessions List
• Playing Client Sessions
• Windows Client Sessions
• macOS Client Sessions
• Linux Client Sessions
• Exporting Client Sessions
• Viewing the Client Session Risk Score
• Viewing Alerts Events
• Viewing Archived Client Sessions
• Viewing File Upload Operations
• Blocking Users
• Pseudonymizer

User Behavior Analysis

• User Behavior Rules
• User Profiles
• Abnormal User Sessions

The Syteca Tray Notifications Application

• Installing the Syteca Tray Notifications Application
• Uninstalling the Syteca Tray Notifications Application