{"id":25017,"date":"2023-06-06T03:59:30","date_gmt":"2023-06-06T10:59:30","guid":{"rendered":"https:\/\/www.syteca.com\/en?post_type=resources&#038;p=25017"},"modified":"2025-06-10T15:56:43","modified_gmt":"2025-06-10T22:56:43","slug":"voyage-encore-travel-ensures-remote-employee-productivity-and-data-security-with-ekran-system","status":"publish","type":"resources","link":"https:\/\/www.syteca.com\/en\/resources\/case-studies\/voyage-encore-travel-ensures-remote-employee-productivity-and-data-security-with-ekran-system","title":{"rendered":"Voyage Encore Travel Ensures Remote Employee Productivity and Data Security with Syteca"},"content":{"rendered":"\n\t\t<div  class=\"block-2d011a51-c457-46cc-9486-e88f9dab54d1 areoi-element case-banner\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(0, 0, 0,1)\">\n\t                        <\/div>\n\n\t                    \n\t                        \t<div class=\"areoi-background__image\" style=\"background-image:url(https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/07032820\/casestudy-pic-Encore-Travel.png)\"><\/div>\n\t                        \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n\t\t<div  class=\"block-e6084275-1184-48f7-80e6-3f947dc65c33 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-ff57bfaa-921f-403b-9a0b-bdb2eb9eda14 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-6ed7566a-dc14-4359-9a84-ac740c64f579 col areoi-element\">\n\t\t\t\n\t\t\t\n<div id=\"breadcrumbs\" class=\"yoast-breadcrumbs  \"><span><span><a href=\"https:\/\/www.syteca.com\/en\/resources\/%resource_category%\">Resources<\/a><\/span> &gt; <span><a href=\"https:\/\/www.syteca.com\/en\/resources\/case-studies\">Case Study<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\">Voyage Encore Travel Ensures Remote Employee Productivity and Data Security with Syteca<\/span><\/span><\/div>\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center p-poppins has-text-color\" style=\"color:#4790ea;font-size:1.13rem;font-style:normal;font-weight:600\">Case Study<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center pt-3 pt-lg-4 px-xxl-5 has-white-color has-text-color\"><a>Voyage Encore Travel Ensures Remote Employee Productivity and Data Security with Syteca<\/a><\/h1>\n\n\n\n\t\t<div  class=\"block-3b280a63-efbe-4499-a7a5-040144bc0fa4 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-bc2b395a-7724-4ba3-8b9b-be11d19df824 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2 offset-lg-2 offset-xxl-3\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01043817\/Location.svg\" alt=\"\" class=\"wp-image-24797\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-178b3a88-2d90-444e-8c1d-586cb08182dc areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Industry<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Corporate travel management<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-054c667a-0298-4d22-8ad9-60bd4f09d868 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01044330\/Location-1.svg\" alt=\"\" class=\"wp-image-24805\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-77b39191-8c56-4065-acd1-1003c5aa2d74 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Location<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Canada<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-3ef6cd9f-9d92-48aa-9436-7c3992983aed col areoi-element d-flex align-items-center col-12 col-md-6 col-lg-4 col-xxl-3\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"37\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/02050847\/Comply.svg\" alt=\"\" class=\"wp-image-24907\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-cdf35924-e522-47b9-b873-6953a57b34c3 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Must comply with<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">PCI DSS, SOC 2<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative btn-info\"\n\t href=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/06\/06112000\/Case-Study-Voyage-Encore.pdf\" rel=\"noreferrer noopener\" target=\"_blank\" >\n\t\t\t\t\t\n\t\t\t\t\tDownload Case Study \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t<\/a>\n\t\t\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-587a57e7-f5a8-4789-be69-a04c485ca0b5 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-3ab7f3c3-be7d-40c8-9c80-7cb475afcaaf row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-0c31d500-7aae-4c5e-a28e-74b4a7bb0bb8 col areoi-element col-12 col-lg-8\">\n\t\t\t\n\t\t\t\n\n<h2  class=\"wp-block-heading mb-3 mb-lg-4\">About<\/h2>\n\n\n\n\t\t<div  class=\"block-ed825f17-02ab-4009-9ea6-32c80aaa5003 row areoi-element case-about\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-8220eac8-587d-485c-ae6a-0dbfed951fc7 col areoi-element col-12 col-md-6\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-832a2499-806e-44b0-aede-a3c845204875 areoi-element h-100\">\n\t\t\t\n\t\t\t\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Pending issue<\/p>\n\n\n\n<p class=\"mb-0\">Monitor activity of remote workers and ensure HIPAA compliance<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-da3479cb-d847-4cf6-9fea-8d9800674521 col areoi-element col-12 col-md-6\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-f0e38e22-5ad8-473d-95e3-109fc61063a6 areoi-element h-100\">\n\t\t\t\n\t\t\t\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">The customer<\/p>\n\n\n\n\t\t<div  class=\"block-4aa9a83d-e96b-48b0-a78d-cf73551e60b0 areoi-element d-flex justify-content-between\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-0ac05978-c2a7-4445-be3c-949598d1b797 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p>Voyage Encore Travel<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Customer\u2019s requests<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor employee productivity and service quality&nbsp;<\/li>\n\n\n\n<li>Investigate customer complaints&nbsp;<\/li>\n\n\n\n<li>Ensure safe processing of customer data&nbsp;<\/li>\n\n\n\n<li>Mitigate and prevent insider threats&nbsp;<\/li>\n\n\n\n<li>Comply with PCI DSS and SOC 2 requirements<\/li>\n<\/ul>\n\n\n\n\t\t<div  class=\"block-a1e0a1be-04e3-4212-925a-21f90691c2e4 row areoi-element case-quote\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-b5ce6b94-dc21-48d6-a0cd-835f273d0a37 col areoi-element col-2 col-md-1\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"41\" height=\"26\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/05234643\/quote.svg\" alt=\"\" class=\"wp-image-24974\"\/><\/figure>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-8480d842-2a45-478d-bb5d-c32df4c3956d col areoi-element col-10 col-md-11\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-af0a2b89-7dbe-4027-b483-d64c109750f3 areoi-element\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"p-poppins mb-0\" style=\"font-style:normal;font-weight:500\">For us, it&#8217;s important to monitor the quality of service and manage customer complaints. With a monitoring solution, investigating a complaint is not a &#8216;he said she said&#8217; type of situation \u2014 we have the evidence. It&#8217;s more efficient than searching for emails, listening to phone conversations, and so on.<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins mt-4 mb-0\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">  Adrian Pupek <\/p>\n\n\n\n<p style=\"font-size:0.88rem\">  Team Manager of Network and Security, PKO Ubezpieczenia<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p>At Voyage Encore Travel, travel agents are the first line of defense against cyber attacks. Agents work remotely, communicate with customers, and manage travel plans using sensitive customer data. The company needed to ensure that their employees performed well and handled all data securely.<\/p>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The result<\/h2>\n\n\n\n<p>Deploying Syteca enabled our client to:<\/p>\n\n\n\n\t\t<div  class=\"block-a24db176-8247-46d8-b4e9-c662de536f50 areoi-element rounded-bg-13px p-poppins case-result\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(16, 206, 158,0.05)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<ul style=\"font-style:normal;font-weight:600\" class=\"wp-block-list\">\n<li class=\"mb-4\">Collect all data needed for analyzing employee performance&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Validate the quality of their services&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Get context for events associated with complaints&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Speed up customer complaint resolution&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Gain visibility into data management processes&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Gather evidence for efficient investigation of security incidents&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Detect insider threats and respond to them in real time&nbsp;<\/li>\n\n\n\n<li class=\"mb-4\">Educate employees on company cybersecurity policies&nbsp;<\/li>\n\n\n\n<li>Meet PCI DSS and SOC 2 requirements <\/li>\n<\/ul>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-687a6b2b-53f4-4a30-bfee-b4bb1f8a9e3a col areoi-element col-12 col-lg-4\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-98cb1fbc-aed1-4cf9-880e-7f72df218af2 areoi-element rounded-bg-13px case-sidebar\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"has-text-align-center p-poppins lh-sm text-md-start text-lg-center\" style=\"font-size:1.75rem;font-style:normal;font-weight:600\">See how Syteca enabled the customer&#8217;s success<\/p>\n\n\n<div class=\"wp-block-image mx-5 mx-md-4 mx-lg-0 mx-xxl-5\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"420\" height=\"566\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/04011418\/prev-casestudy-pic-Encore-Travel.png\" alt=\"\" class=\"wp-image-56833\" srcset=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/04011418\/prev-casestudy-pic-Encore-Travel.png 420w, https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/04011418\/prev-casestudy-pic-Encore-Travel-223x300.png 223w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/figure>\n<\/div>\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center text-md-start text-lg-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative btn-info\"\n\t 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