{"id":25022,"date":"2023-06-06T04:01:04","date_gmt":"2023-06-06T11:01:04","guid":{"rendered":"https:\/\/www.syteca.com\/en?post_type=resources&#038;p=25022"},"modified":"2025-06-10T16:04:52","modified_gmt":"2025-06-10T23:04:52","slug":"hvac-service-provider-case-study","status":"publish","type":"resources","link":"https:\/\/www.syteca.com\/en\/resources\/case-studies\/hvac-service-provider-case-study","title":{"rendered":"An HVAC Service Provider Secures Data and Maintains Employee Productivity after Switching to Remote Work"},"content":{"rendered":"\n\t\t<div  class=\"block-2d011a51-c457-46cc-9486-e88f9dab54d1 areoi-element case-banner\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(0, 0, 0,1)\">\n\t                        <\/div>\n\n\t                    \n\t                        \t<div class=\"areoi-background__image\" style=\"background-image:url(https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/15061104\/casestudy-pic-An-HVAC-Service-Provider-Secures-Data.png)\"><\/div>\n\t                        \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n\t\t<div  class=\"block-e6084275-1184-48f7-80e6-3f947dc65c33 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-ff57bfaa-921f-403b-9a0b-bdb2eb9eda14 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-6ed7566a-dc14-4359-9a84-ac740c64f579 col areoi-element\">\n\t\t\t\n\t\t\t\n<div id=\"breadcrumbs\" class=\"yoast-breadcrumbs  \"><span><span><a href=\"https:\/\/www.syteca.com\/en\/resources\/%resource_category%\">Resources<\/a><\/span> &gt; <span><a href=\"https:\/\/www.syteca.com\/en\/resources\/case-studies\">Case Study<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\">An HVAC Service Provider Secures Data and Maintains Employee Productivity after Switching to Remote Work<\/span><\/span><\/div>\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center p-poppins has-text-color\" style=\"color:#4790ea;font-size:1.13rem;font-style:normal;font-weight:600\">Case Study<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center pt-3 pt-lg-4 px-xxl-5 has-white-color has-text-color\">An HVAC Service Provider Secures Data and Maintains Employee Productivity after Switching to Remote Work<\/h1>\n\n\n\n\t\t<div  class=\"block-3b280a63-efbe-4499-a7a5-040144bc0fa4 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-bc2b395a-7724-4ba3-8b9b-be11d19df824 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2 offset-md-3 offset-lg-4\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01043817\/Location.svg\" alt=\"\" class=\"wp-image-24797\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-178b3a88-2d90-444e-8c1d-586cb08182dc areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Industry<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Construction<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-054c667a-0298-4d22-8ad9-60bd4f09d868 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01044330\/Location-1.svg\" alt=\"\" class=\"wp-image-24805\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-77b39191-8c56-4065-acd1-1003c5aa2d74 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Location<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">US<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative btn-info\"\n\t href=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/06\/06140620\/Case-study-An-HVAC-Service-Provider-Secures-Data-and-Maintains-Employee-Productivity-after-Switching-to-Remote-Work.pdf\" rel=\"noreferrer noopener\" target=\"_blank\" >\n\t\t\t\t\t\n\t\t\t\t\tDownload Case Study \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t<\/a>\n\t\t\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-587a57e7-f5a8-4789-be69-a04c485ca0b5 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-3ab7f3c3-be7d-40c8-9c80-7cb475afcaaf row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-0c31d500-7aae-4c5e-a28e-74b4a7bb0bb8 col areoi-element col-12 col-lg-8\">\n\t\t\t\n\t\t\t\n\n<h2  class=\"wp-block-heading mb-3 mb-lg-4\">About<\/h2>\n\n\n\n\t\t<div  class=\"block-ed825f17-02ab-4009-9ea6-32c80aaa5003 row areoi-element case-about\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-8220eac8-587d-485c-ae6a-0dbfed951fc7 col areoi-element col-12 col-md-6\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-832a2499-806e-44b0-aede-a3c845204875 areoi-element h-100\">\n\t\t\t\n\t\t\t\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Pending issue<\/p>\n\n\n\n<p class=\"mb-0\">Ensuring visibility into the work of remote employees and their interaction with sensitive data<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-da3479cb-d847-4cf6-9fea-8d9800674521 col areoi-element col-12 col-md-6\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-f0e38e22-5ad8-473d-95e3-109fc61063a6 areoi-element h-100\">\n\t\t\t\n\t\t\t\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">The customer<\/p>\n\n\n\n\t\t<div  class=\"block-4aa9a83d-e96b-48b0-a78d-cf73551e60b0 areoi-element d-flex justify-content-between\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-0ac05978-c2a7-4445-be3c-949598d1b797 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p>Heating, ventilation, and air conditioning (HVAC) service provider<\/p>\n\n\n\n<p class=\"mb-0 p-poppins has-text-color\" style=\"color:#1a3b4e;font-style:normal;font-weight:600\">[NDA]<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-336cecce-0da2-4a93-ada0-8c1d994ecb6d areoi-element\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"68\" height=\"68\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/02031217\/icon-NDA.svg\" alt=\"\" class=\"wp-image-24886\"\/><\/figure>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Customer\u2019s requests<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collect data on employees&#8217; productivity<\/li>\n\n\n\n<li>Enhance the security of access to corporate data and systems<\/li>\n\n\n\n<li>Manage employees\u2019 interactions with sensitive data<\/li>\n\n\n\n<li>Swiftly establish efficient and secure remote work<\/li>\n<\/ul>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p>Our customer was used to working with traditional offices and in-house employees. Before the COVID-19 outbreak, they had little to no experience working with telecommuters. But when the pandemic struck, they had to quickly switch to an out-of-office work format.<\/p>\n\n\n\n<p>Our customer first tried to ensure their network and data security themselves. They created a remote access policy with new cybersecurity rules for employees. Access to sensitive data was only available through a jump server and a custom VPN.<\/p>\n\n\n\n<p>These measures provided only basic data protections, however. A custom VPN offers protection from external but not internal threats. It also couldn\u2019t help the company assess employees\u2019 productivity and get a full picture of how users interact with sensitive data.<\/p>\n\n\n\n<p>The need to monitor the work of remote employees made our customer search for an efficient and intuitive tool that could be rapidly deployed, was easy to manage, and addressed all of their challenges. Our customer decided on Syteca after comparing several monitoring solutions and verifying that our platform met all of their requirements.<\/p>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The result<\/h2>\n\n\n\n<p>Syteca has enabled our customer to:<\/p>\n\n\n\n\t\t<div  class=\"block-a24db176-8247-46d8-b4e9-c662de536f50 areoi-element rounded-bg-13px p-poppins case-result\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(16, 206, 158,0.05)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<ul style=\"font-style:normal;font-weight:600\" class=\"wp-block-list\">\n<li class=\"mb-4\">Track data on employees&#8217; productivity for further assessment<\/li>\n\n\n\n<li class=\"mb-4\">Provide only authorized users with access to critical data<\/li>\n\n\n\n<li class=\"mb-4\">Instantly detect suspicious login attempts and immediately address them<\/li>\n\n\n\n<li class=\"mb-4\">Reveal all employee actions with critical data<\/li>\n\n\n\n<li class=\"mb-4\">Effectively mitigate and prevent insider threats<\/li>\n\n\n\n<li class=\"mb-4\">Educate employees on safe cybersecurity policies<\/li>\n\n\n\n<li>Seamlessly integrate an insider threat management platform into existing workflows<\/li>\n<\/ul>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-687a6b2b-53f4-4a30-bfee-b4bb1f8a9e3a col areoi-element col-12 col-lg-4\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-98cb1fbc-aed1-4cf9-880e-7f72df218af2 areoi-element rounded-bg-13px case-sidebar\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"has-text-align-center p-poppins lh-sm text-md-start text-lg-center\" style=\"font-size:1.75rem;font-style:normal;font-weight:600\">See how Syteca enabled the customer&#8217;s success<\/p>\n\n\n<div class=\"wp-block-image mx-5 mx-md-4 mx-lg-0 mx-xxl-5\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"420\" height=\"566\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/04012908\/prev-casestudy-An-HVAC-Service-Provider-Secures-Data-and-Maintains-Employee-Productivity-after-Switching-to-Remote-Work.png\" alt=\"\" class=\"wp-image-56873\" srcset=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/04012908\/prev-casestudy-An-HVAC-Service-Provider-Secures-Data-and-Maintains-Employee-Productivity-after-Switching-to-Remote-Work.png 420w, https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/04012908\/prev-casestudy-An-HVAC-Service-Provider-Secures-Data-and-Maintains-Employee-Productivity-after-Switching-to-Remote-Work-223x300.png 223w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/figure>\n<\/div>\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center text-md-start text-lg-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a 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