{"id":27323,"date":"2023-07-03T23:46:27","date_gmt":"2023-07-04T06:46:27","guid":{"rendered":"https:\/\/www.syteca.com\/en?post_type=resources&#038;p=27323"},"modified":"2025-06-10T15:47:41","modified_gmt":"2025-06-10T22:47:41","slug":"super-pharm-case-study","status":"publish","type":"resources","link":"https:\/\/www.syteca.com\/en\/resources\/case-studies\/super-pharm-case-study","title":{"rendered":"Super-Pharm Monitors Its Extensive Network and Controls Third-Party Activity with Syteca"},"content":{"rendered":"\n\t\t<div  class=\"block-2d011a51-c457-46cc-9486-e88f9dab54d1 areoi-element case-banner\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(0, 0, 0,1)\">\n\t                        <\/div>\n\n\t                    \n\t                        \t<div class=\"areoi-background__image\" style=\"background-image:url(https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/07\/03073733\/casestudy-pic-Super-Pharm.png)\"><\/div>\n\t                        \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n\t\t<div  class=\"block-e6084275-1184-48f7-80e6-3f947dc65c33 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-ff57bfaa-921f-403b-9a0b-bdb2eb9eda14 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-6ed7566a-dc14-4359-9a84-ac740c64f579 col areoi-element\">\n\t\t\t\n\t\t\t\n<div id=\"breadcrumbs\" class=\"yoast-breadcrumbs  \"><span><span><a href=\"https:\/\/www.syteca.com\/en\/resources\/%resource_category%\">Resources<\/a><\/span> &gt; <span><a href=\"https:\/\/www.syteca.com\/en\/resources\/case-studies\">Case Study<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\">Super-Pharm Monitors Its Extensive Network and Controls Third-Party Activity with Syteca<\/span><\/span><\/div>\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center p-poppins has-text-color\" style=\"color:#4790ea;font-size:1.13rem;font-style:normal;font-weight:600\">Case Study<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center pt-3 pt-lg-4 px-xxl-5 has-white-color has-text-color\">Super-Pharm Monitors Its Extensive Network and Controls Third-Party Activity with Syteca<\/h1>\n\n\n\n\t\t<div  class=\"block-3b280a63-efbe-4499-a7a5-040144bc0fa4 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-bc2b395a-7724-4ba3-8b9b-be11d19df824 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2 offset-md-3 offset-lg-4\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01043817\/Location.svg\" alt=\"\" class=\"wp-image-24797\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-178b3a88-2d90-444e-8c1d-586cb08182dc areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Industry<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Healthcare<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-054c667a-0298-4d22-8ad9-60bd4f09d868 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01044330\/Location-1.svg\" alt=\"\" class=\"wp-image-24805\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-77b39191-8c56-4065-acd1-1003c5aa2d74 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Location<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Israel<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative btn-info\"\n\t href=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/06\/06092436\/Case-Study-Super-Pharm.pdf\" rel=\"noreferrer noopener\" target=\"_blank\" >\n\t\t\t\t\t\n\t\t\t\t\tDownload Case Study \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t<\/a>\n\t\t\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-587a57e7-f5a8-4789-be69-a04c485ca0b5 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-3ab7f3c3-be7d-40c8-9c80-7cb475afcaaf row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-0c31d500-7aae-4c5e-a28e-74b4a7bb0bb8 col areoi-element col-12 col-lg-8\">\n\t\t\t\n\t\t\t\n\n<h2  class=\"wp-block-heading mb-3 mb-lg-4\">About<\/h2>\n\n\n\n\t\t<div  class=\"block-ed825f17-02ab-4009-9ea6-32c80aaa5003 row areoi-element case-about\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-850e51ca-0510-4c0a-9579-f8e2bc3e55a9 col areoi-element\">\n\t\t\t\n\t\t\t\n\n<p>Super-Pharm is one of the largest pharmacy retail chains in Israel. It has more than 280 stores all across Israel and branches abroad. Super-Pharm also operates as an online store, where customers can order health and beauty products. Super-Pharm has more than 10,000 employees and works with multiple subcontractors to support its operations and supply chain.<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Customer\u2019s requests<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Effectively manage the whole network and quickly detect errors<\/li>\n\n\n\n<li>Investigate bugs and errors by analyzing session records<\/li>\n\n\n\n<li>Secure third-party access to the customer\u2019s system<\/li>\n\n\n\n<li>Reduce the risk of third-party insider threats<\/li>\n<\/ul>\n\n\n\n\t\t<div  class=\"block-a1e0a1be-04e3-4212-925a-21f90691c2e4 row areoi-element case-quote\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-b5ce6b94-dc21-48d6-a0cd-835f273d0a37 col areoi-element col-2 col-md-1\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"41\" height=\"26\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/05234643\/quote.svg\" alt=\"\" class=\"wp-image-24974\"\/><\/figure>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-8480d842-2a45-478d-bb5d-c32df4c3956d col areoi-element col-10 col-md-11\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-af0a2b89-7dbe-4027-b483-d64c109750f3 areoi-element\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p>Syteca provides the widest set of tools in terms<br>of monitoring, recording, identity management,<br>access control, alerts on unusual activities,<br>two-factor authentication and more. The platform is<br>also unique in its ability to withstand the large loads<br>and record activities at all checkout points in our<br>branch offices.<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins mt-4 mb-0\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Nir Ben Zion<\/p>\n\n\n\n<p style=\"font-size:0.88rem\">IT &amp; Cloud Director, Super-Pharm<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p>As a leading pharmacy chain with hundreds of retail locations and thousands of checkout terminals, Super-Pharm needed to monitor the whole network and ensure that every pharmacy functions properly. To do this, they wanted a lightweight solution that would record every checkout point session in video format in order to detect bugs and perform troubleshooting. They also wanted to investigate security incidents and system errors to quickly solve problems that may arise.<\/p>\n\n\n\n<p>Additionally, Super-Pharm faced the challenge of how to monitor third-party activities within its pharmacies\u2019 IT network and critical systems. The client needed a comprehensive solution to control and manage access of subcontractors to drugstores\u2019 IT system and sensitive data. The company wanted to monitor what each third-party user does and immediately block any suspicious activity.<\/p>\n\n\n\n<p>After evaluating numerous solutions, the customer chose Syteca.<\/p>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The result<\/h2>\n\n\n\n<p>Using Syteca\u2019s rich set of features, Super-Pharm achieved:<\/p>\n\n\n\n\t\t<div  class=\"block-a24db176-8247-46d8-b4e9-c662de536f50 areoi-element rounded-bg-13px p-poppins case-result\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(16, 206, 158,0.05)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<ul style=\"font-style:normal;font-weight:600\" class=\"wp-block-list\">\n<li class=\"mb-4\">Management of all checkout points within hundreds of retail pharmacies, with monitoring in real time and via recordings<\/li>\n\n\n\n<li class=\"mb-4\">Immediate detection of errors, allowing security officers to take proactive measures so as not to affect the operation of the whole network<\/li>\n\n\n\n<li class=\"mb-4\">Ability to record and store lots of checkout sessions for detailed investigation in case of system errors<\/li>\n\n\n\n<li class=\"mb-4\">Smooth operation of all pharmacies, significantly contributing to the customer and user experience<\/li>\n\n\n\n<li class=\"mb-4\">Implementation of a zero trust architecture and prevention of unauthorized access<\/li>\n\n\n\n<li class=\"mb-4\">Third-party access management and monitoring<\/li>\n\n\n\n<li class=\"mb-4\">Real-time detection of security incidents and suspicious activity<\/li>\n\n\n\n<li>Immediate session termination and blocking of any user who poses a threat to the system<\/li>\n<\/ul>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-687a6b2b-53f4-4a30-bfee-b4bb1f8a9e3a col areoi-element col-12 col-lg-4\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-98cb1fbc-aed1-4cf9-880e-7f72df218af2 areoi-element rounded-bg-13px case-sidebar\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"has-text-align-center p-poppins lh-sm text-md-start text-lg-center\" style=\"font-size:1.75rem;font-style:normal;font-weight:600\">See how Syteca enabled the customer&#8217;s success<\/p>\n\n\n<div class=\"wp-block-image mx-5 mx-md-4 mx-lg-0 mx-xxl-5\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"420\" height=\"566\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/07\/04010523\/prev-casestudy-pic-Super-Pharm.png\" alt=\"\" class=\"wp-image-56785\" srcset=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/07\/04010523\/prev-casestudy-pic-Super-Pharm.png 420w, https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/07\/04010523\/prev-casestudy-pic-Super-Pharm-223x300.png 223w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/figure>\n<\/div>\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 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