{"id":39410,"date":"2024-02-22T17:00:27","date_gmt":"2024-02-23T00:00:27","guid":{"rendered":"https:\/\/www.syteca.com\/?post_type=resources&#038;p=39410"},"modified":"2025-06-10T06:23:31","modified_gmt":"2025-06-10T13:23:31","slug":"otp-bank-analyzes-user-behavior","status":"publish","type":"resources","link":"https:\/\/www.syteca.com\/en\/resources\/case-studies\/otp-bank-analyzes-user-behavior","title":{"rendered":"OTP Bank Analyzes User Behavior with Syteca"},"content":{"rendered":"\n\t\t<div  class=\"block-2d011a51-c457-46cc-9486-e88f9dab54d1 areoi-element case-banner\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(0, 0, 0,1)\">\n\t                        <\/div>\n\n\t                    \n\t                        \t<div class=\"areoi-background__image\" style=\"background-image:url(https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/07\/22161145\/casestudy-pic-OTP-bank.png)\"><\/div>\n\t                        \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n\t\t<div  class=\"block-e6084275-1184-48f7-80e6-3f947dc65c33 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-ff57bfaa-921f-403b-9a0b-bdb2eb9eda14 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-6ed7566a-dc14-4359-9a84-ac740c64f579 col areoi-element\">\n\t\t\t\n\t\t\t\n<div id=\"breadcrumbs\" class=\"yoast-breadcrumbs  \"><span><span><a href=\"https:\/\/www.syteca.com\/en\/resources\/%resource_category%\">Resources<\/a><\/span> &gt; <span><a href=\"https:\/\/www.syteca.com\/en\/resources\/case-studies\">Case Study<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\">OTP Bank Analyzes User Behavior with Syteca<\/span><\/span><\/div>\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center p-poppins has-text-color\" style=\"color:#4790ea;font-size:1.13rem;font-style:normal;font-weight:600\">Case Study<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center pt-3 pt-lg-4 px-xxl-5 has-white-color has-text-color\">OTP Bank Analyzes User Behavior with Syteca<\/h1>\n\n\n\n\t\t<div  class=\"block-3b280a63-efbe-4499-a7a5-040144bc0fa4 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-bc2b395a-7724-4ba3-8b9b-be11d19df824 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2 offset-lg-2 offset-xxl-3\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01043817\/Location.svg\" alt=\"\" class=\"wp-image-24797\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-178b3a88-2d90-444e-8c1d-586cb08182dc areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Industry<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Banking<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-054c667a-0298-4d22-8ad9-60bd4f09d868 col areoi-element d-flex align-items-center col-6 col-md-3 col-lg-2\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/01044330\/Location-1.svg\" alt=\"\" class=\"wp-image-24805\"\/><\/figure>\n\n\n\n\t\t<div  class=\"block-77b39191-8c56-4065-acd1-1003c5aa2d74 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 has-white-color has-text-color\">Location<\/p>\n\n\n\n<p class=\"mb-0 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Ukraine<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative btn-info\"\n\t href=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/06\/06091354\/Case-Study-OTP-Bank.pdf\" rel=\"noreferrer noopener\" target=\"_blank\" >\n\t\t\t\t\t\n\t\t\t\t\tDownload Case Study \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t<\/a>\n\t\t\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-587a57e7-f5a8-4789-be69-a04c485ca0b5 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-3ab7f3c3-be7d-40c8-9c80-7cb475afcaaf row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-0c31d500-7aae-4c5e-a28e-74b4a7bb0bb8 col areoi-element col-12 col-lg-8\">\n\t\t\t\n\t\t\t\n\n<h2  class=\"wp-block-heading mb-3 mb-lg-4\">About<\/h2>\n\n\n\n\t\t<div  class=\"block-ed825f17-02ab-4009-9ea6-32c80aaa5003 row areoi-element case-about\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-8220eac8-587d-485c-ae6a-0dbfed951fc7 col areoi-element col-12 col-md-6\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-832a2499-806e-44b0-aede-a3c845204875 areoi-element h-100\">\n\t\t\t\n\t\t\t\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Pending issue<\/p>\n\n\n\n<p>Monitoring and analyzing user activity and productivity of work processes<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-da3479cb-d847-4cf6-9fea-8d9800674521 col areoi-element col-12 col-md-6\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-f0e38e22-5ad8-473d-95e3-109fc61063a6 areoi-element h-100\">\n\t\t\t\n\t\t\t\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">The customer<\/p>\n\n\n\n\t\t<div  class=\"block-4aa9a83d-e96b-48b0-a78d-cf73551e60b0 areoi-element d-flex justify-content-between\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-0ac05978-c2a7-4445-be3c-949598d1b797 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p>OTP Bank<\/p>\n\n\n\n<p class=\"mb-0 p-poppins has-text-color\" style=\"color:#1a3b4e;font-style:normal;font-weight:600\"><\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-336cecce-0da2-4a93-ada0-8c1d994ecb6d areoi-element\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"146\" height=\"31\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2024\/02\/22163645\/otp_logo-1.svg\" alt=\"\" class=\"wp-image-39447\"\/><\/figure>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins has-text-color\" style=\"color:#1a3b4e;font-size:1.13rem;font-style:normal;font-weight:600\">Customer\u2019s requests<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overseeing the activity of privileged users within the network<\/li>\n\n\n\n<li>Protecting sensitive financial information and IT systems<\/li>\n\n\n\n<li>Performing effective resource management<\/li>\n\n\n\n<li>Reducing the risk of cyber attacks<\/li>\n<\/ul>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p>OTP Bank is one of the top ten biggest banks offering services in Ukraine. As they are dealing with a substantial number of clients, securing their sensitive financial data is an integral part of the banking strategy. OTP Bank has over 40,000 workers, so they were also in search of a cybersecurity solution for behavioral analytics in banking to oversee the activity of privileged users within their network and ensure productivity during work processes.<\/p>\n\n\n\n<p>Their main challenges were:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improving data and information system security<\/li>\n\n\n\n<li>Mitigating risks associated with data breaches and unauthorized access<\/li>\n\n\n\n<li>Enhancing user activity monitoring and analysis for effective resource management<\/li>\n<\/ul>\n\n\n\n<p>OTP Bank\u2019s chosen software solution would need to meet their key criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User activity monitoring functionality<\/li>\n\n\n\n<li>Analytic tools for effective productivity and resource management<\/li>\n\n\n\n<li>Smooth integration with existing IT solutions and uninterrupted operation<\/li>\n\n\n\n<li>Ability to handle large data volumes from numerous endpoints while maintaining peak performance<\/li>\n<\/ul>\n\n\n\n<p>After analyzing and comparing the solutions providing features for user behavior analytics in banking, OTP Bank decided to go with Syteca.<\/p>\n\n\n\n\t\t<div  class=\"block-a1e0a1be-04e3-4212-925a-21f90691c2e4 row areoi-element case-quote\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-b5ce6b94-dc21-48d6-a0cd-835f273d0a37 col areoi-element col-2 col-md-1\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"41\" height=\"26\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/05234643\/quote.svg\" alt=\"\" class=\"wp-image-24974\"\/><\/figure>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-8480d842-2a45-478d-bb5d-c32df4c3956d col areoi-element col-10 col-md-11\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-af0a2b89-7dbe-4027-b483-d64c109750f3 areoi-element\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"p-poppins mb-0\" style=\"font-style:normal;font-weight:500\">Syteca offers features that best align with our needs and challenges. It easily integrates with our existing systems and ensures uninterrupted operation. Syteca\u2019s data archiving and data recovery are also beneficial. Additionally, it has Ukrainian localization, for which we are particularly appreciative.<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins mt-4 mb-0\"><strong>Chief Information Security Officer<\/strong><\/p>\n\n\n\n<p>OTP Bank<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading\">The result<\/h2>\n\n\n\n<p>Syteca enabled our customer to perform behavior analysis in the banking industry. Within almost three years of using the Syteca platform for user behavior analytics, OTP Bank achieved the following results:<\/p>\n\n\n\n\t\t<div  class=\"block-a24db176-8247-46d8-b4e9-c662de536f50 areoi-element rounded-bg-13px p-poppins case-result\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(16, 206, 158,0.05)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<ul style=\"font-style:normal;font-weight:600\" class=\"wp-block-list\">\n<li class=\"mb-3\">Attained the desired level of data protection with no impact on their employees\u2019 work duties, even while at peak performance<\/li>\n\n\n\n<li class=\"mb-3\">Transparency of privileged user activity on the bank\u2019s large IT infrastructure<\/li>\n\n\n\n<li class=\"mb-3\">Improved productivity of work processes and resource management leading to higher profitability<\/li>\n\n\n\n<li class=\"mb-3\">Ability to identify and mitigate security risks<\/li>\n\n\n\n<li>Collection, storage, archiving, and recovery of monitoring data for security audits and incident investigation<\/li>\n<\/ul>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<p>Moreover, our customer noted Syteca\u2019s intuitive user interface, ease of configuration, and our technical support team\u2019s timely assistance and willingness to help.<\/p>\n\n\n\n\t\t<div  class=\"block-a1e0a1be-04e3-4212-925a-21f90691c2e4 row areoi-element case-quote\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-b5ce6b94-dc21-48d6-a0cd-835f273d0a37 col areoi-element col-2 col-md-1\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"41\" height=\"26\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2023\/06\/05234643\/quote.svg\" alt=\"\" class=\"wp-image-24974\"\/><\/figure>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-8480d842-2a45-478d-bb5d-c32df4c3956d col areoi-element col-10 col-md-11\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-af0a2b89-7dbe-4027-b483-d64c109750f3 areoi-element\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"p-poppins mb-0\" style=\"font-style:normal;font-weight:500\">In summary, Syteca has met our expectations in the realms of security, compliance, and analytics, and we consider it a valuable asset for our company.<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<p class=\"p-poppins mt-4 mb-0\"><strong>Chief Information Security Officer<\/strong><\/p>\n\n\n\n<p>OTP Bank<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-687a6b2b-53f4-4a30-bfee-b4bb1f8a9e3a col areoi-element col-12 col-lg-4\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-98cb1fbc-aed1-4cf9-880e-7f72df218af2 areoi-element rounded-bg-13px case-sidebar\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"has-text-align-center p-poppins lh-sm text-md-start text-lg-center\" style=\"font-size:1.75rem;font-style:normal;font-weight:600\">See how Syteca enabled the customer&#8217;s success<\/p>\n\n\n<div class=\"wp-block-image mx-5 mx-md-4 mx-lg-0 mx-xxl-5\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"420\" height=\"566\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2024\/02\/04005949\/prev-casestudy-pic-OTP-bank.png\" alt=\"\" class=\"wp-image-56761\" srcset=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2024\/02\/04005949\/prev-casestudy-pic-OTP-bank.png 420w, 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