{"id":61722,"date":"2025-10-27T07:45:59","date_gmt":"2025-10-27T14:45:59","guid":{"rendered":"https:\/\/www.syteca.com\/?post_type=resources&#038;p=61722"},"modified":"2025-10-30T06:34:40","modified_gmt":"2025-10-30T13:34:40","slug":"german-it-service-provider-enhances-compliance-with-syteca","status":"publish","type":"resources","link":"https:\/\/www.syteca.com\/en\/resources\/case-studies\/german-it-service-provider-enhances-compliance-with-syteca","title":{"rendered":"A German IT Service Provider Enhances Compliance with Syteca Session Monitoring to Secure Privileged Access"},"content":{"rendered":"\n\t\t<div  class=\"block-1ad84bcf-f292-4fc4-b88a-93375930f528 areoi-element case-banner-new-design\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(0, 0, 0,1)\">\n\t                        <\/div>\n\n\t                    \n\t                        \t<div class=\"areoi-background__image\" style=\"background-image:url(https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22020054\/banner-scaled.png)\"><\/div>\n\t                        \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n\t\t<div  class=\"block-2e258bd4-1cca-4389-9a64-a75f679cc920 areoi-element container\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-ff57bfaa-921f-403b-9a0b-bdb2eb9eda14 row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-6ed7566a-dc14-4359-9a84-ac740c64f579 col areoi-element\">\n\t\t\t\n\t\t\t\n<div id=\"breadcrumbs\" class=\"yoast-breadcrumbs  \"><span><span><a href=\"https:\/\/www.syteca.com\/en\/resources\/%resource_category%\">Resources<\/a><\/span> &gt; <span><a href=\"https:\/\/www.syteca.com\/en\/resources\/case-studies\">Case Study<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\">A German IT Service Provider Enhances Compliance with Syteca Session Monitoring to Secure Privileged Access<\/span><\/span><\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading has-text-align-center p-poppins text-54-36-28 text-start has-white-color has-text-color\" style=\"font-style:normal;font-weight:500\">A German IT Service Provider Enhances Compliance with Syteca Session Monitoring to Secure Privileged Access<\/h2>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-3b280a63-efbe-4499-a7a5-040144bc0fa4 row areoi-element d-flex align-items-center\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-8917be66-1085-42ac-ae52-2cb8b39b07f7 col areoi-element col-12 col-md-12 col-xl-3 order-2 order-xl-0\">\n\t\t\t\n\t\t\t\n\n\t\t<div style=\"padding-top:0px\"  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element w-100 d-flex justify-content-center justify-content-md-start justify-content-lg-center\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a style=\"padding-right:50px\" \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative w-100 btn-danger\"\n\t href=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/30063414\/Case-study-German-IT-Service-Provider.pdf\" rel=\"noreferrer noopener\" target=\"_blank\" >\n\t\t\t\t\t\n\t\t\t\t\tDownload Case Study \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t<\/a>\n\t\t\t\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-bc2b395a-7724-4ba3-8b9b-be11d19df824 col areoi-element pe-xl-4 d-flex align-items-center justify-content-xl-end my-2 my-md-0 col-12 col-md-5 col-xl-7 order-0\">\n\t\t\t\n\t\t\t\n\n\t\t<div style=\"width:44px;height:44px\"  class=\"block-80b1bde8-d54d-4d67-b211-f5dc7dabdc78 areoi-element d-flex justify-content-center align-items-center rounded-bg-5px\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(255, 255, 255,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22042359\/industry.svg\" alt=\"\" class=\"wp-image-61752\"\/><\/figure>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-178b3a88-2d90-444e-8c1d-586cb08182dc areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 text-16-14 has-white-color has-text-color\" style=\"opacity: 0.5;\">Industry<\/p>\n\n\n\n<p class=\"mb-0 p-poppins text-18-16 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:500\">IT Service provider<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-054c667a-0298-4d22-8ad9-60bd4f09d868 col areoi-element d-flex align-items-center my-2 my-md-0 col-12 col-md-7 col-xl-2 order-1\">\n\t\t\t\n\t\t\t\n\n\t\t<div style=\"width:44px;height:44px\"  class=\"block-4386cdcd-9af6-4630-b2d2-9f3b7aeef9bc areoi-element d-flex justify-content-center align-items-center rounded-bg-5px\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(255, 255, 255,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22042405\/location.svg\" alt=\"\" class=\"wp-image-61759\"\/><\/figure>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-77b39191-8c56-4065-acd1-1003c5aa2d74 areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"mb-0 text-16-14 has-white-color has-text-color\" style=\"opacity: 0.5;\">Location<\/p>\n\n\n\n<p class=\"mb-0 text-18-16 has-white-color has-text-color\" style=\"font-size:1.13rem;font-style:normal;font-weight:500\">Germany<\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-587a57e7-f5a8-4789-be69-a04c485ca0b5 areoi-element container case-text-new-design\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-3ab7f3c3-be7d-40c8-9c80-7cb475afcaaf row areoi-element\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-0c31d500-7aae-4c5e-a28e-74b4a7bb0bb8 col areoi-element col-12 col-lg-8\">\n\t\t\t\n\t\t\t\n\n<h2  class=\"wp-block-heading mb-3 mb-lg-4 text-36-28\" style=\"font-style:normal;font-weight:600\">About<\/h2>\n\n\n\n\t\t<div  class=\"block-ed825f17-02ab-4009-9ea6-32c80aaa5003 row areoi-element case-about\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-850e51ca-0510-4c0a-9579-f8e2bc3e55a9 col areoi-element\">\n\t\t\t\n\t\t\t\n\n<p class=\"text-20-16\">Raiffeisen-IT GmbH, based in Germany, provides comprehensive IT services to several shareholder companies. Its service portfolio includes IT support for office applications, infrastructure and network operations, as well as managed services for operating systems, databases, and SAP Basis. Services are delivered centrally from the company\u2019s locations in Kassel and Karlsruhe.<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading text-36-28 mb-3 mb-lg-4\" style=\"font-style:normal;font-weight:600\">Customer\u2019s requests:<\/h2>\n\n\n\n<ul class=\"wp-block-list text-20-16\" type=\"square\">\n<li>Complete documentation of activities performed with elevated privileges<\/li>\n\n\n\n<li>Fast detection and containment of potentially harmful actions<\/li>\n\n\n\n<li>Support for forensic investigations and audit documentation<\/li>\n\n\n\n<li>Early detection of suspicious or unauthorized access<\/li>\n<\/ul>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading text-36-28 mb-3 mb-lg-4\" style=\"font-style:normal;font-weight:600\">The challenge<\/h2>\n\n\n\n<p class=\"text-20-16\" style=\"margin-bottom: 20px;\">Three control-relevant domains were at the center of focus:<\/p>\n\n\n\n<ul style=\"margin-bottom:20px\" class=\"wp-block-list text-20-16\" type=\"square\">\n<li>Access Management (AM) \u2013 particularly in AD and Azure AD<\/li>\n\n\n\n<li>Change Management (CM) \u2013 for example, within SAP system landscapes<\/li>\n\n\n\n<li>Network &amp; Infrastructure (NI) \u2013 including core components used in service delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"text-20-16\">To ensure secure handling of privileged access \u2013 such as to the SAP database \u2013 a tool for comprehensive, audit-proof traceability had previously been missing. In a highly regulated environment, this represented a significant gap in terms of ISO-compliant security controls.<\/p>\n\n\n\n\t\t<div  class=\"block-a1e0a1be-04e3-4212-925a-21f90691c2e4 row areoi-element case-quote-new-design\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-b5ce6b94-dc21-48d6-a0cd-835f273d0a37 col areoi-element p-0 col-12 col-md-1\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"44\" height=\"30\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22235346\/quotes.svg\" alt=\"\" class=\"wp-image-61941\"\/><\/figure>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-8480d842-2a45-478d-bb5d-c32df4c3956d col areoi-element ps-lg-4 m-auto col-12 col-md-11\">\n\t\t\t\n\t\t\t\n\n\t\t<div style=\"background:linear-gradient(270deg, #FFF 0%, #D9E4FE 100%)\"  class=\"block-af0a2b89-7dbe-4027-b483-d64c109750f3 areoi-element mt-3 mt-md-0\">\n\t\t\t\n\t\t\t\n\n<p class=\"text-18-18-16 p-poppins\" style=\"font-style:normal;font-weight:500\"><em><em>\u201cWith Syteca, we have full transparency over the activities of our administrators and external service providers. Especially in the SAP environment, this has been a real asset \u2013 not least with regard to audit requirements. The solution runs reliably, integrates well into our daily operations, and proved its value quickly. Techway supported us from the very beginning with hands-on expertise and practical guidance.\u201d<\/em><\/em><\/p>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<p class=\"text-22-22-18 d-none d-md-block p-poppins mt-3 mb-0 text-end\" style=\"font-style:normal;font-weight:500\">Marc Golenko, Teamleiter SAP-Betrieb<\/p>\n\n\n\n<p class=\"d-md-none p-poppins mt-3 mb-0 text-22-22-18 text-end\" style=\"font-size:1.13rem;font-style:normal;font-weight:600\">Marc Golenko, <br>Teamleiter SAP-Betrieb<\/p>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2  class=\"wp-block-heading text-36-28 mb-3 mb-lg-4\" style=\"font-style:normal;font-weight:600\">The results<\/h2>\n\n\n\n<p class=\"text-20-16\">With Syteca\u2019s capabilities, Raiffeisen-IT GmbH was able to:<\/p>\n\n\n\n\t\t<div  class=\"block-f94880f2-0c03-4455-b076-dfce46469832 row areoi-element case-hightlight-new-design\">\n\t\t\t\n\n\t\t\t\n\n\t\t<div  class=\"block-3d44e20e-9aee-47d8-8706-ef5747129a72 col areoi-element\">\n\t\t\t\n\t\t\t\n\n<ul class=\"wp-block-list text-18-16 d-flex flex-column gap-3\">\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Close a critical gap in the implementation of Raiffeisen-IT GmbH\u2019s internal control system (ICS)<\/li>\n\n\n\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Significantly enhanced ISO\/IEC 27001:2022 compliance<\/li>\n\n\n\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Established a robust foundation for:\n<ul class=\"wp-block-list\">\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Transparency<\/li>\n\n\n\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Accountability<\/li>\n\n\n\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Auditability in managing privileged access<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"text-18-16\" style=\"font-style:normal;font-weight:500\">Provided flexibility to continuously evolve the control framework in line with regulatory requirements<\/li>\n<\/ul>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n \n\t\t<\/div>\n\t\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n \n\t\t\t\n\t\t<\/div>\n\t\n\n\n\t\t<div  class=\"block-687a6b2b-53f4-4a30-bfee-b4bb1f8a9e3a col areoi-element col-12 col-lg-4\">\n\t\t\t\n\t\t\t\n\n\t\t<div  class=\"block-98cb1fbc-aed1-4cf9-880e-7f72df218af2 areoi-element rounded-bg-13px case-sidebar-new-design\">\n\t\t\t\n\t\t<div class=\"areoi-background  \">\n\t\t\t<div class=\"container-fluid\" style=\"padding: 0;\">\n\t\t\t\t<div class=\"row justify-content-start\">\n\t\t\t\t\t<div class=\"col \">\n\t\t\t            <div class=\"areoi-background__color\" \n\t                        \tstyle=\"background: rgba(242, 250, 254,1)\">\n\t                        <\/div>\n\n\t                    \n\n\t                    \n\n\t                    \n\t    \t\t\t<\/div>\n\t    \t\t<\/div>\n\t    \t<\/div>\n\t    <\/div>\n\t\n\t\t\t\n\n<p class=\"has-text-align-center p-poppins text-md-start text-lg-center text-28-22\" style=\"font-style:normal;font-weight:600\">See how Syteca enabled the customer&#8217;s success<\/p>\n\n\n<div class=\"wp-block-image mx-5 mx-md-4 mx-lg-0 mx-xxl-5\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"475\" height=\"640\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22024905\/prev-casestudy.png\" alt=\"\" class=\"wp-image-61745\" srcset=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22024905\/prev-casestudy.png 475w, https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/22024905\/prev-casestudy-223x300.png 223w\" sizes=\"(max-width: 475px) 100vw, 475px\" \/><\/figure>\n<\/div>\n\n\n\t\t<div  class=\"block-5b6b7e43-1a07-4824-8e52-b5462d7805c0 areoi-element text-center text-md-start text-lg-center pt-3\">\n\t\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t<a \n\t\t\t\n\t\t\tclass=\"block-d7217922-3376-44b7-a538-5deadd2f68ce btn areoi-has-url position-relative text-16-14 btn-dark\"\n\t href=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/30063414\/Case-study-German-IT-Service-Provider.pdf\" rel=\"noreferrer noopener\" target=\"_blank\" >\n\t\t\t\t\t\n\t\t\t\t\tDownload Case Study \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t<\/a>\n\t\t\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n<div class=\"wp-block-group block-share-social-buttons align-items-start is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<p class=\"p-poppins mb-2\" style=\"font-size:1rem;font-style:normal;font-weight:600\">Share:<\/p>\n\n\n\n\t\t<div  class=\"block-eb529474-a897-4750-afe6-afac096014bc areoi-element d-flex flex-row gap-3\">\n\t\t\t\n\t\t\t\n\n\t\t<div style=\"width:40px;height:40px;border-radius:50%;background:rgba(19, 60, 149, 0.05)\"  class=\"block-532944b7-3a78-4879-887e-d7e2ca62e2f4 areoi-element d-flex justify-content-center align-items-center\">\n\t\t\t\n\t\t\t\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https:\/\/www.syteca.com\/en\/resources\/case-studies\/german-it-service-provider-enhances-compliance-with-syteca\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"26\" height=\"26\" src=\"https:\/\/syteca_site_uploads.storage.googleapis.com\/wp-content\/uploads\/2025\/10\/27080505\/social-media-logo.svg\" alt=\"\" class=\"wp-image-62024\" style=\"object-fit:cover;width:25px;height:25px\"\/><\/a><\/figure>\n\n\n\t\t\t \n\t\t<\/div>\n\t\n\n\n\t\t<div style=\"width:40px;height:40px;border-radius:50%;background:rgba(19, 60, 149, 0.05)\"  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