Defining Customization Settings

The Customization settings allow customization of the Syteca Client notification logo, reports, email subjects, and instructions for logging in using a QR code for two-factor authentication (2FA).

To define the customization settings, click the Configuration (

) button (at the top of the Management Tool interface), and on the Configuration page that opens, select the Customization tab.

The following settings can be defined in the sections below:

1. NOT AVAILABLE IN SAAS Custom Logo Settings

This option allows you to enable the use of a custom graphics file instead of the default logo on the Client computer during secondary user authentication, blocking users, etc.

To use a custom logo instead of the default logo, select the Use a custom logo instead of the Syteca logo checkbox, then click Choose File, and select the logo.

NOTE: The uploaded file must be in .bmp format with a resolution not exceeding 525 x 40.

2. Custom Icon When Recording is in Progress

This option allows you to use of a custom graphics file instead of the default Syteca logo icon displayed on the Client computer desktop when recording is in progress if the Display icon when recording is in progress option is enabled. This icon is displayed on the Windows Client computer (and is always on top of all applications open) to inform users who are logged in that their actions are being recorded.

To upload a custom icon, select the Use a custom icon instead of the Syteca icon checkbox, then click Choose File, and select the file containing the custom icon.

NOTE: The uploaded file must be in .bmp, .jpg, or .png format with a resolution not exceeding 800 x 240.

3. Custom Reports Settings

These options allow you to add custom header and footer texts to reports and use a custom logo instead of the default one.

To add a custom header and footer to reports, enter the text to be used in the Header Text and Footer Text fields (the maximum length of the header and footer texts is 1,000 symbols).

To use a custom logo instead of the default logo in reports generated, select the Use a custom logo instead of the Syteca logo checkbox, then click Choose File, and select the required logo.

NOTE: The uploaded file must be in .bmp, .jpg or .png format with a resolution not exceeding 300 x 85.

4. Custom Email Subjects

These options allow you to define the subjects to be used in email notifications sent by Syteca. The subjects of emails containing both a single alert event and multiple alert events can be defined.

For single alert notifications, you can use the following variables:

• #name: The alert name.

• #user: The user name.

• #pc: The endpoint name.

• #priority: The alert priority.

• #OS: The OS of the endpoint for alerts.

For multiple alert notifications, only use one variable for each alert event in the email (#number) can be used.

To restore the default settings, click Restore Default.

5. NOT AVAILABLE IN SAAS Custom Login Message for Blocked Users

This option allows you to define a custom message that is displayed (in a pop-up window) on the Client machine if access for the user is blocked.

The default message is: “You have been blocked. Contact your system administrator.”

6. NOT AVAILABLE IN SAAS Two-Factor Authentication

This option allows you to define a custom message which is displayed to users (in the pop-up window containing a QR code) on their first login after 2FA has been enabled on their Client computer (i.e. if they have not been added manually on the Two-Factor Authentication tab, on the User Access page).

The message is used to provide instructions to the user on how to use the QR code displayed to log in with 2FA using an authenticator application (e.g. Google authenticator or Microsoft Authenticator).

The default message is: “Two-factor authentication is enabled on your workstation. Open your authenticator app (Google Authenticator or Microsoft Authenticator) and scan the code before closing this window. On login, you will be prompted to enter the code from your app.”