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Case Study
Industry
Transportation and logistics
Location
Israel
The Port of Eilat Israel’s biggest seaport on the Red Sea, serving as a critical gateway for international trade. As a government-owned facility under the Ministry of Transport, it handles sensitive logistics, shipping data, and infrastructure systems. Ensuring the security of its IT environment is essential for both national security and regulatory compliance.
Customer’s requests
As the Port of Eilat turned to a third-party company to manage its core applications, servers, and databases. The external development team had full administrative permissions, including access to the port’s databases and operational servers, which posed a huge risk. In addition, the Ministry of Transport’s cybersecurity division raised concerns about a foreign company connecting to Eilat Port’s IT environment without supervision.
That’s why Port Eilat’s IT team needed an efficient way to track all vendor activities and provide detailed audit trails for regulatory bodies. The company also wanted to record full third-party sessions and receive instant alerts on high-risk activities. This scenario is a bright example of user activity monitoring use cases, where visibility and accountability are critical to maintaining security and compliance.
We have an external company managing our database and core application, but we had no clear way to track what they were doing. This was a huge risk for us. Syteca closed all the gaps.
With Syteca in place, there are no security concerns about referring to a third-party support team. We know that we have full monitoring of whatever they are doing.
Gera Bider
IT Manager at Eilat Port
By implementing Syteca, the Port of Eilat managed to:
This UAM case study highlights how Syteca turned out to be an excellent solution for the small IT team responsible for managing critical national infrastructure. With complete session recording, real-time alerts, and a proactive incident response system, the port now operates with confidence, knowing that its most critical systems remain protected — even when managed by third-party vendors.
See how Syteca enabled the customer’s success
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