Case Study
Eilat Port Monitors the Activity of External Developers Within Their Servers
Industry
Transportation and logistics
Location
Israel
About
The Port of Eilat Israel’s biggest seaport on the Red Sea, serving as a critical gateway for international trade. As a government-owned facility under the Ministry of Transport, it handles sensitive logistics, shipping data, and infrastructure systems. Ensuring the security of its IT environment is essential for both national security and regulatory compliance.
Customer’s requests
- Oversee third-party activity with servers and databases
- Prevent unauthorized vendor activities
- Ensure compliance with cybersecurity regulations set by the Ministry of Transport
- Reduce the IT team’s workload by automating monitoring.
The challenge
As the Port of Eilat turned to a third-party company to manage its core applications, servers, and databases. The external development team had full administrative permissions, including access to the port’s databases and operational servers, which posed a huge risk. In addition, the Ministry of Transport’s cybersecurity division raised concerns about a foreign company connecting to Eilat Port’s IT environment without supervision.
That’s why Port Eilat’s IT team needed an efficient way to track all vendor activities and provide detailed audit trails for regulatory bodies. The company also wanted to record full third-party sessions and receive instant alerts on high-risk activities. This scenario is a bright example of user activity monitoring use cases, where visibility and accountability are critical to maintaining security and compliance.
We have an external company managing our database and core application, but we had no clear way to track what they were doing. This was a huge risk for us. Syteca closed all the gaps.
With Syteca in place, there are no security concerns about referring to a third-party support team. We know that we have full monitoring of whatever they are doing.
Gera Bider
IT Manager at Eilat Port
The result
By implementing Syteca, the Port of Eilat managed to:
- Get 100% visibility into third-party activities, eliminating security blind spots
- Record full user sessions, enabling the IT team to monitor exactly how vendors interact with their critical systems
- Pass cybersecurity audits by providing clear, recorded evidence of vendor activities
- Save time for the IT department by automating third-party monitoring, allowing the team to focus on strategic initiatives
- Omit complex installations due to the seamless integration of Syteca’s agent with the Google Cloud environment
This UAM case study highlights how Syteca turned out to be an excellent solution for the small IT team responsible for managing critical national infrastructure. With complete session recording, real-time alerts, and a proactive incident response system, the port now operates with confidence, knowing that its most critical systems remain protected — even when managed by third-party vendors.
Need to secure sensitive data from insider threats?
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