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When contacting the Syteca Support team about an issue, attach the relevant log files to your email if possible. This page covers how to collect logs for the Application Server, the Management Tool, and Clients, and how to change each component’s log level.
Log Collector tools can generate the required files automatically, without navigating the Management Tool or the file system directly:
  • Application Server: https://syteca.com/log-collectors/SytecaServer_LogsCollector.exe
  • Clients: https://syteca.com/log-collectors/SytecaClient_LogsCollector.exe
Running a tool generates the log files on the desktop of the corresponding endpoint computer.

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Application Server logs

NOT AVAILABLE IN SAAS.
1

Open System Health

Open the System Health page and select the System State tab.
2

Download the logs

Choose Download Log Files (MT and Server) from the drop-down list.
System Health System State tab with Download Log Files option

Downloading Application Server and Management Tool log files from the System Health page.

Alternatively, find the log files directly on the Application Server computer at C:\Program Files\Ekran System\Ekran System\ServerLogs.

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Application Server log levels

1

Open Configuration

Click Configuration at the top of the Management Tool, then select the System Settings tab.
2

Set the Server Log Level

Scroll to the Server Log Settings section at the bottom, select the required level, and click Save.
After investigating an issue, change the level back to Info — leaving Debug enabled generates significantly more log data than needed for normal operation.

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Management Tool logs

NOT AVAILABLE IN SAAS.
Download Management Tool logs the same way as Application Server logs: open System Health → System State tab → Download Log Files (MT and Server). If the Management Tool isn’t accessible, find the log files directly on the computer where the Management Tool is installed, at C:\Users\SYTECAManagementTool\AppData\Local.

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Client logs

1

Open the Clients page

Select the checkboxes next to the Clients whose logs you need.
2

Download the logs

Click Bulk Action, then select Download Logs.
Logs can only be downloaded through the Management Tool for Clients that are currently online. For offline Clients, collect logs locally on the Client computer using the steps below.

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Collect logs locally, by OS

Windows Client logs consist of two parts:
  • Client logs, stored at C:\Program Files\Ekran System\Ekran System\ClientLogs.
  • Syteca Connection Manager logs (when Connection Manager is used), stored at C:\Users\<user>\AppData\Local\Syteca.

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Client log levels

On the Clients page, click the Client’s name, select the Properties tab on the Editing Client page, and scroll to the Diagnostics section at the bottom.

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Syteca Connection Manager logs

Found at C:\Users\<user>\AppData\Local\Syteca.

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Monitoring logs (Windows and macOS Clients)

Monitoring logs are text files written on the Client computer, separate from the Client diagnostic logs covered above.
1

Open the Monitoring tab

On the Editing Client / Editing Client Group page, select the Monitoring [Windows/macOS] tab.
2

Enable monitoring logs

In the Log Files section, select Enable creating log files of monitored events.
3

Set a custom location (optional)

Enter a path in the log location field. Environment variables like %appdata% and %temp% are supported.
Two files are created:
If the configured location isn’t accessible or is write-protected, logs save instead to <systemdisk>\ProgramData\Ekran System\MonLogs. Changing the location later doesn’t move existing log files — they stay where they were, and new files start in the new location.

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Example configurations

System Health dashboards

Where log downloads and system state live in the Management Tool.

Disconnected Clients

Diagnosing Clients that have gone offline.

Windows Clients

Windows Client installation and configuration.

Linux Clients

Linux Client installation and configuration.