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Case Study
Industry
Corporate travel management
Location
Canada
Must comply with
PCI DSS, SOC 2
Pending issue
Monitor activity of remote workers and ensure HIPAA compliance
The customer
Voyage Encore Travel
Customer’s requests
For us, it’s important to monitor the quality of service and manage customer complaints. With a monitoring solution, investigating a complaint is not a ‘he said she said’ type of situation — we have the evidence. It’s more efficient than searching for emails, listening to phone conversations, and so on.
Adrian Pupek
Team Manager of Network and Security, PKO Ubezpieczenia
At Voyage Encore Travel, travel agents are the first line of defense against cyber attacks. Agents work remotely, communicate with customers, and manage travel plans using sensitive customer data. The company needed to ensure that their employees performed well and handled all data securely.
Deploying Syteca enabled our client to:
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