About
Pending issue
Monitor activity of remote workers and ensure HIPAA compliance
Customer’s requests
- Monitor employee productivity and service quality
- Investigate customer complaints
- Ensure safe processing of customer data
- Mitigate and prevent insider threats
- Comply with PCI DSS and SOC 2 requirements
For us, it’s important to monitor the quality of service and manage customer complaints. With a monitoring solution, investigating a complaint is not a ‘he said she said’ type of situation — we have the evidence. It’s more efficient than searching for emails, listening to phone conversations, and so on.
Adrian Pupek
Team Manager of Network and Security, PKO Ubezpieczenia
The challenge
At Voyage Encore Travel, travel agents are the first line of defense against cyber attacks. Agents work remotely, communicate with customers, and manage travel plans using sensitive customer data. The company needed to ensure that their employees performed well and handled all data securely.
The result
Deploying Syteca enabled our client to:
- Collect all data needed for analyzing employee performance
- Validate the quality of their services
- Get context for events associated with complaints
- Speed up customer complaint resolution
- Gain visibility into data management processes
- Gather evidence for efficient investigation of security incidents
- Detect insider threats and respond to them in real time
- Educate employees on company cybersecurity policies
- Meet PCI DSS and SOC 2 requirements