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Industry
IT Service provider
Location
Germany
Raiffeisen-IT GmbH, based in Germany, provides comprehensive IT services to several shareholder companies. Its service portfolio includes IT support for office applications, infrastructure and network operations, as well as managed services for operating systems, databases, and SAP Basis. Services are delivered centrally from the company’s locations in Kassel and Karlsruhe.
Three control-relevant domains were at the center of focus:
To ensure secure handling of privileged access – such as to the SAP database – a tool for comprehensive, audit-proof traceability had previously been missing. In a highly regulated environment, this represented a significant gap in terms of ISO-compliant security controls.
“With Syteca, we have full transparency over the activities of our administrators and external service providers. Especially in the SAP environment, this has been a real asset – not least with regard to audit requirements. The solution runs reliably, integrates well into our daily operations, and proved its value quickly. Techway supported us from the very beginning with hands-on expertise and practical guidance.”
Marc Golenko, Teamleiter SAP-Betrieb
With Syteca’s capabilities, Raiffeisen-IT GmbH was able to:
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