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All day-to-day tenant management happens on the Tenants page in the Management Tool. This page covers viewing the tenant list, adding new tenants, editing existing ones (including license counts and the domain admin), deleting tenants, and switching between tenant accounts. For the conceptual overview, the role comparison table, and how to enable Multi-Tenant mode in the first place, see Multi-Tenant mode overview.
Not available in SaaS. Multi-Tenant mode is only supported on on-premises and self-hosted Syteca deployments.
All tasks on this page require the Tenant Management and System Configuration administrative permission, and must be performed by a user of the built-in default tenant (the technician).

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View the tenant list

1

Open the Tenants page

Sign in to the Management Tool as the technician, then click the Tenants navigation link in the left navigation.
2

Read the grid

The Tenants page shows every tenant in the deployment with these columns:
Tenants page showing tenant grid with Tenant Key, Switch To, and Edit Tenant columns

The Tenants page with the built-in default tenant and additional tenants listed.

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Add a tenant

1

Open the Tenants page

Click Tenants in the left navigation.
2

Start a new tenant

Click Add in the top right of the Tenants page.
3

Set the tenant properties

On the Tenant Details tab, in the Tenant Properties section, enter the Name and an optional Description.
4

Register the tenant admin

In the Tenant Admin section, choose one of two options:
Select Register the tenant admin via email, then enter the tenant admin’s email address. An email with the login credentials is sent to that address.
Click Next.
5

Grant licenses

On the Licenses tab, set the number of licenses of each type to grant to the new tenant.
When Multi-Tenant mode is first enabled, all licenses are granted to the built-in default tenant. Before granting licenses to a new tenant, you must first decrease the Licenses Granted count for an existing tenant (typically the default). See Change the licenses granted to a tenant below.
6

Finish

Click Finish in the bottom right. The new tenant appears on the Tenants page.

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Edit a tenant

All edits go through the same flow — you open the tenant, change parameters on the tabs, save.
1

Open the tenant

On the Tenants page, click the Edit Tenant icon next to the tenant.
2

Make your changes

Edit the tenant the same way as when adding a tenant — name, description, tenant admin, and license counts on the corresponding tabs.
3

Save

Click Finish in the bottom right.

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Change the licenses granted to a tenant

The number of licenses granted to any tenant can be increased (if licenses are available in the pool) or decreased to free them up for another tenant.
1

Open the tenant

Click the Edit Tenant icon next to the tenant.
2

Update the counts

On the Licenses tab, increase the values in the Licenses Granted column (limited by the Licenses Available column) or decrease them to return licenses to the pool. You can change PAM seat licenses and each endpoint license type independently.
3

Save

Click Finish.
If after decreasing the number of licenses granted, the new count is fewer than the licenses already assigned to that tenant’s PAM users and Clients, the excess users/Clients will become unlicensed. Confirm assignments before reducing grants.

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Change the domain tenant admin

1

Open the tenant

Click the Edit Tenant icon next to the tenant.
2

Select a new domain user or group

On the Tenant Details tab, in the Tenant Admin section, search for and select a new Domain and a new User / User Group.
3

Save

Click Finish. The domain tenant admin is changed. The login and password are managed in Active Directory.

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Delete a tenant

Deleting a tenant means the tenant admin can no longer use the system and loses access to all tenant data and users. If the tenant admin is logged in to the Management Tool at the moment of deletion, they immediately lose access.
If the tenant has at least one Client, the tenant cannot be deleted. Delete all the tenant’s Clients first.
1

Open the tenant

Click the Edit Tenant icon next to the tenant on the Tenants page.
2

Delete

On the Tenant Details tab, click the red Delete Tenant button in the bottom left.
3

Confirm

In the confirmation message, click Delete.

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Switch to another tenant account

The technician can log in as the tenant admin of any tenant that has granted them access — useful for hands-on troubleshooting and support.
1

Open the Tenants page

Click Tenants in the left navigation.
2

Switch

Find the required tenant in the list and click the Switch To icon on the right.
The Switch To icon is only shown for tenants whose admin has granted the technician access. Without that grant, the technician cannot log in to a tenant’s account.
3

Work as the tenant admin

You’re automatically logged out as the technician and logged back in as the tenant admin of the selected tenant. You can now view all data and perform all actions available to that tenant admin.
4

Switch back

To return to the technician account, log off and log back in with your technician credentials for the built-in default tenant.

Multi-Tenant overview

What Multi-Tenant mode is, who can do what, and how to enable it.

Cross-tenant access

How a tenant admin grants the technician access to their tenant.

Licensing

How licenses flow from the serial key to tenants to users and Clients.

Clients

Assigning Clients to tenants at install time.