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Some antivirus programs treat unrecognized executables as suspicious and block them by default. Syteca works with antivirus vendors to get its files permanently allowlisted, but if you encounter blocking during installation, use the guidelines below.
If your antivirus software supports whitelisting an entire directory, whitelist the root installation folder instead of listing individual files:
  • Client computers: C:\Program Files\Ekran System\Ekran System\Client
  • Application Server computers: C:\Program Files\Ekran System\Ekran System

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Syteca applications

  • DbSetupToolUI.exe
  • ServerTray.exe
  • TrayNotificationsUpdate.exe
  • agent.exe
  • ghosttunnel.exe

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Syteca services

  • EkranClient.exe (or as renamed)
  • EkranClientSession.exe (or as renamed)
  • EkranController.exe (or as renamed)
  • EkranServer.exe

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Syteca .dll files

  • C:\Program Files\Ekran System\Ekran System\Client\ESKeyHelper_x.x.x.dll
  • C:\Program Files\Ekran System\Ekran System\Client\SoundCaptureHook_x.x.x.dll
  • C:\Program Files\Ekran System\Ekran System\Client\FileUploadHook_x.x.x.dll

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SQL Server

  • Executable: %ProgramFiles%\Microsoft SQL Server\MSSQL<SQLVersion>.<Instance Name>\MSSQL\Binn\SQLServr.exe
  • Data files: *.mdf, *.ldf, *.ndf
  • Backup files: *.bak, *.trn
  • Full-Text catalog files:
    • Default instance: %Program Files%\Microsoft SQL Server\MSSQL\FTDATA
    • Named instance: %Program Files%\Microsoft SQL Server\MSSQL$instancename\FTDATA
  • Trace files: *.trc — generated by manual profiler tracing or C2 auditing.
  • SQL audit files (SQL Server 2008 and later): *.sqlaudit
  • SQL query files: *.sql

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Microsoft IIS and ASP.NET

  • %SystemRoot%\Microsoft.NET\Framework\v2.0.50727\CONFIG
  • %SystemRoot%\Microsoft.NET\Framework64\v2.0.50727\CONFIG
  • %SystemRoot%\Microsoft.NET\Framework\v4.0.30319\Config
  • %SystemRoot%\Microsoft.NET\Framework64\v4.0.30319\Config
  • %SystemRoot%\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
  • %SystemRoot%\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files
  • %SystemRoot%\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files
  • %SystemRoot%\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files
  • %SystemDrive%\Windows\System32\inetsrv\config
  • %systemroot%\system32\inetsrv\w3wp.exe
  • %systemroot%\SysWOW64\inetsrv\w3wp.exe

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Syteca log files

  • C:\Program Files\Ekran System\Ekran System\ServerLogs
  • C:\Program Files\Ekran System\Ekran System\ClientLogs
  • C:\Users\Administrator\AppData\Local\Ekran System\PamConnectionManager.exe
  • C:\Users\SYTECAManagementTool\AppData\Local\ManagementTool.txt
Every path and executable name on this page is a literal system identifier, preserved verbatim from source.

Windows Firewall configuration

Ports Syteca needs open alongside these antivirus exclusions.

System requirements

Hardware and software prerequisites for installation.

Client Troubleshooting

Diagnose Clients blocked or otherwise interfered with after installation.