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The Disconnected Client detection parameter sends an email notification when a Syteca Client has been offline for longer than a specified period. Useful for catching agent uninstalls, network outages, and intentionally-disabled monitoring early — silent monitoring gaps are usually the first sign of either a misconfigured endpoint or a user actively trying to evade observation.
Applies to: Windows Clients, macOS Clients, Linux Clients. The parameter behaves identically across all three platforms.

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Where to find it

1

Open the Endpoint or Endpoint group

In the Management Tool, click Endpoints, then open the Endpoint (or Endpoint group).
2

Open Client Mode

On the Editing Endpoint / Editing Endpoint Group page, on the Properties tab, scroll to the Endpoint Mode section.
3

Enable the option and configure the threshold

Select the Notify if the Endpoint is offline for more than checkbox, then set the time period (default: 1 day).
4

Set the email recipients

Enter recipient email addresses in the Send Email Notification to field. Multiple addresses are supported — separate them with semicolons.Leave the field empty if you want to enable disconnected-Endpoint tracking without email notifications.
5

Save

Click Finish.

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Viewing disconnected Clients

To see all Endpoints currently considered “disconnected” (offline longer than their configured threshold):
  1. Click the System Health navigation link.
  2. Select the Offline Endpoints tab.

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Why an Endpoint appears offline

Common causes — in rough order of frequency:
  • Network outage between the Client computer and the Application Server.
  • Computer powered off (laptops, VDI desktops, endpoints with long off-hours).
  • Application Server unreachable (firewall change, AS service restart).
  • Client agent stopped or uninstalled — intentionally or not. This is the case worth alerting on.
The email notification doesn’t distinguish causes — investigate disconnected Endpoints to determine which scenario applies.

System Health

The Management Tool dashboard for monitoring Application Server and Ednpoint health.

Update Endpoint automatically

Another Endpoint Mode parameter.

Detection of disconnected Clients (legacy)

Concept article preserved as anchor in this same page.

Alerts

Rule-based alerts on monitored activity — complementary to Client-health alerts.